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QUESTIONS AND ANSWERS
Products
Can I just buy the frame or the lenses?
What materials are your eyeglass frames made of?
What types of glasses do you sell?
What materials are your eyeglass lenses made of?
Which strength can I choose?
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Order
How do I contact customer service?
What are the terms and conditions for pre-orders?
I have not received an order confirmation.
Can I make a change to my order after a purchase?
I have just placed an order, how do I know it has been completed?
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Returns & Exchanges
Return & exchange policy
How do I return my glasses?
How do I exchange my glasses?
How do I make a complaint?
How does a refund work?
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Delivery
How long will it take for my order to arrive?
Can I choose free delivery?
How do I track my package?
Do you deliver to Ireland?
Where is my package?
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Payment
Do I have to pay import duties and customs?
What are your payment options?
I have gotten my Klarna invoice but not my products?
When will I receive my invoice?
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Campaigns and Discounts
What is the GLAS-outlet?
Forgot to use a discount code on an order you just placed?
Returns for multi-purchase promotions
How do your discount codes work?
How can I use the "2 for 1" offer?
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Tips and Tricks
Who do I need to contact if I am interested in a collaboration?
What can I do if my glasses are crooked?
What are the best glasses for my face shape?
How can I take care of my glasses?
Can I adjust my glasses?
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