If you have placed an order with us but did not receive an order confirmation within 3 hours after placing the order it could be due to the following reasons:

- The order confirmation has ended up in your spam folder.
- You might have entered the wrong e-mail address.
- Placing the order might not have been successful.

Contact our customer service in case you can not find an order confirmation. Please do this before placing a new order to avoid duplicate orders.