• Back to wearglas.co.uk

QUESTIONS AND ANSWERS

Products

  • How do I know which strength I need?
  • What types of glasses do you sell?
  • Can I adjust my glasses?
  • Does it include anti-reflective treatment?
  • Can I just buy the frame?
Show all

Order

  • I have just placed an order, how do I know it has been completed?
  • How do I contact customer service?
  • I have not received an order confirmation.
  • Do you have a physical store?
  • Can I make a change to my order after a purchase?
Show all

Returns & Exchanges

  • How do I return my glasses?
  • Return & exchange policy
  • How do I exchange my glasses?
  • What does a return cost?
  • How does a refund work?
Show all

Delivery

  • How long will it take for my order to arrive?
  • Where is my package?
  • How do I track my package?
  • What happens if I do not accept the package?
Show all

Payment

  • What are your payment options?
  • Do I have to pay import duties and customs?
  • When will the invoice arrive?
Show all

Sustainability

  • Are the frames recyclable themselves?
  • How do you keep the use of energy down? How do you keep the use of chemicals down?
  • Are the glasses biodegradable?
  • Is the acetate sustainably made? If so, in what way?
Show all

Can't find the answers you're looking for?

Chat or email us via the form below! 👇

Frequently asked questions

  • How do I return my glasses?
  • Return & exchange policy
  • How do I know which strength I need?
  • What types of glasses do you sell?
  • How long will it take for my order to arrive?
This helpcenter is created by ImBox