QUESTIONS AND ANSWERS

• How do I know which strength I need?
• What types of glasses do you sell?
• Can I adjust my glasses?
• Can I just buy the frame?
• Does it include anti-reflective treatment?

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• I have just placed an order, how do I know it has been completed?
• How do I contact customer service?
• Do you have a physical store?
• I have not received an order confirmation.
• Can I make a change to my order after a purchase?

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• How do I return my glasses?
• Return & exchange policy
• What does a return cost?
• How do I exchange my glasses?
• How does a refund work?

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• How long will it take for my order to arrive?
• Where is my package?
• How do I track my package?
• What happens if I do not accept the package?

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• What are your payment options?
• Do I have to pay import duties and customs?
• When will the invoice arrive?

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• Are the frames recyclable themselves?
• Are the glasses biodegradable?
• How do you keep the use of energy down? How do you keep the use of chemicals down?
• Is the acetate sustainably made? If so, in what way?

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