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QUESTIONS AND ANSWERS
Products
How do I know which strength I need?
What types of glasses do you sell?
Can I adjust my glasses?
Does it include anti-reflective treatment?
Can I just buy the frame?
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Order
I have just placed an order, how do I know it has been completed?
How do I contact customer service?
I have not received an order confirmation.
Do you have a physical store?
Can I make a change to my order after a purchase?
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Returns & Exchanges
How do I return my glasses?
Return & exchange policy
How do I exchange my glasses?
What does a return cost?
How does a refund work?
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Delivery
How long will it take for my order to arrive?
Where is my package?
How do I track my package?
What happens if I do not accept the package?
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Payment
What are your payment options?
Do I have to pay import duties and customs?
When will the invoice arrive?
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Sustainability
Are the frames recyclable themselves?
How do you keep the use of energy down? How do you keep the use of chemicals down?
Are the glasses biodegradable?
Is the acetate sustainably made? If so, in what way?
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