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QUESTIONS AND ANSWERS
Can I just buy the frame or the lenses?
Which strength can I choose?
How do I know which strength I need?
What materials are your eyeglass lenses made of?
Does it include anti-reflective treatment?
How do I contact customer service?
Do you have a physical store?
I have not received an order confirmation.
I have just placed an order, how do I know it has been completed?
Can I make a change to my order after a purchase?
Returns & Exchanges
Return & exchange policy
How do I return my glasses?
How does a refund work?
How do I make a complaint?
What does a return cost?
How long will it take for my order to arrive?
Where is my package?
Do you deliver to Ireland?
Can I choose free delivery?
What happens if I do not accept the package?
Do I have to pay import duties and customs?
I have gotten my Klarna invoice but not my products?
When will I receive my invoice?
What are your payment options?
Campaigns and Discounts
What is the GLAS-outlet?
How can I use the "2 for 1" offer?
Forgot to use a discount code on an order you just placed?
How do your discount codes work?
Returns for multi-purchase promotions
Tips and Tricks
Who do I need to contact if I am interested in a collaboration?
What are the best glasses for my face shape?
Can I adjust my glasses?
How can I take care of my glasses?
What can I do if my glasses are crooked?