QUESTIONS AND ANSWERS

• Do you offer a warranty for your products?
• Which strength can I choose?
• What materials are your eyeglass lenses made of?
• Can I just buy the frame or the lenses?
• How do I know which strength I need?

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• How do I contact customer service?
• What are the terms and conditions for pre-orders?
• I have just placed an order, how do I know it has been completed?
• I have not received an order confirmation.
• Can I make a change to my order after a purchase?

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• Return & exchange policy
• How do I return my glasses?
• How do I exchange my glasses?
• How do I make a complaint?
• How does a refund work?

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• How long will it take for my order to arrive?
• How do I track my package?
• Where is my package?
• Do you deliver to Ireland?
• Can I choose free delivery?

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• Do I have to pay import duties and customs?
• What are your payment options?
• When will I receive my invoice?
• I have gotten my Klarna invoice but not my products?

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• How do your discount codes work?
• How can I use the "2 for 1" offer?
• Forgot to use a discount code on an order you just placed?
• What is the GLAS-outlet?
• Returns for multi-purchase promotions

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• Who do I need to contact if I am interested in a collaboration?
• What can I do if my glasses are crooked?
• Can I adjust my glasses?
• What are the best glasses for my face shape?
• How can I take care of my glasses?

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