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QUESTIONS AND ANSWERS
Products
What types of glasses do you sell?
Can I just buy the frame or the lenses?
What materials are your eyeglass frames made of?
What materials are your eyeglass lenses made of?
Which strength can I choose?
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Order
How do I contact customer service?
What are the terms and conditions for pre-orders?
I have not received an order confirmation.
Can I make a change to my order after a purchase?
I have just placed an order, how do I know it has been completed?
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Returns & Exchanges
Return & exchange policy
How do I return my glasses?
How do I exchange my glasses?
How do I make a complaint?
How does a refund work?
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Delivery
How long will it take for my order to arrive?
Can I choose free delivery?
How do I track my package?
Where is my package?
Do you deliver to Ireland?
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Payment
Do I have to pay import duties and customs?
What are your payment options?
When will I receive my invoice?
I have gotten my Klarna invoice but not my products?
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Campaigns and Discounts
What is the GLAS-outlet?
Returns for multi-purchase promotions
How do your discount codes work?
How can I use the "2 for 1" offer?
Forgot to use a discount code on an order you just placed?
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Tips and Tricks
Who do I need to contact if I am interested in a collaboration?
What can I do if my glasses are crooked?
What are the best glasses for my face shape?
How can I take care of my glasses?
Can I adjust my glasses?
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