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QUESTIONS AND ANSWERS
How do I know which strength I need?
What types of glasses do you sell?
Can I just buy the frame?
Can I adjust my glasses?
Which strength can I choose?
I have just placed an order, how do I know it has been completed?
How do I contact customer service?
Do you have a physical store?
Can I make a change to my order after a purchase?
I have not received an order confirmation.
Returns & Exchanges
How do I return my glasses?
Return & exchange policy
What does a return cost?
How do I exchange my glasses?
How does a refund work?
How long will it take for my order to arrive?
Where is my package?
How do I track my package?
What happens if I do not accept the package?
Do I have to pay import duties and customs?
What are your payment options?
I have gotten my Klarna invoice but not my products?
When will the invoice arrive?
How do you keep the use of energy down? How do you keep the use of chemicals down?
Are the glasses biodegradable?
Is the acetate sustainably made? If so, in what way?
Are the frames recyclable themselves?