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QUESTIONS AND ANSWERS
How do I know which strength I need?
What types of glasses do you sell?
Can I adjust my glasses?
Can I just buy the frame?
Does it include anti-reflective treatment?
I have just placed an order, how do I know it has been completed?
How do I contact customer service?
Do you have a physical store?
I have not received an order confirmation.
Can I make a change to my order after a purchase?
Returns & Exchanges
How do I return my glasses?
Return & exchange policy
What does a return cost?
How do I exchange my glasses?
How does a refund work?
How long will it take for my order to arrive?
Where is my package?
How do I track my package?
What happens if I do not accept the package?
What are your payment options?
Do I have to pay import duties and customs?
When will the invoice arrive?
Are the frames recyclable themselves?
How do you keep the use of energy down? How do you keep the use of chemicals down?
Are the glasses biodegradable?
Is the acetate sustainably made? If so, in what way?